Terms of Service

1. Acceptance of the terms

By using the PanaMila platform (operated by PANAMILA LABS, S.A., "PanaMila Labs"), you accept these Terms of Service in full.

2. Description of the service

PanaMila is a SaaS platform that lets organizations build automated chatbots, manage conversations through messaging channels (WhatsApp, Instagram, Facebook), and manage bookings, customers and marketing campaigns from a single dashboard.

3. Registration and accounts

• You must provide truthful information and keep it up to date
• You are responsible for the security of your access credentials
• You must immediately report any unauthorized use of your account
• You may not transfer your account to third parties without written authorization

4. Acceptable use

Users agree NOT to:

• Send unsolicited messages (spam) through the Service
• Use the Service for illegal or fraudulent activities
• Attempt to access data of other organizations or users
• Interfere with the operation or infrastructure of the Service
• Violate the policies of the integrated messaging platforms (Meta, WhatsApp)

PanaMila Labs reviews each organization before connecting its WhatsApp, Instagram or Messenger channels and may reject, suspend or terminate a use of the Service due to legal risk, fraud, spam, breach of the policies of the integrated platforms, or activities prohibited by law or by those policies.

5. Intellectual property

The Service, its design, code, trademarks and content are the property of PanaMila Labs. The user retains ownership of its data and of the content uploaded to the platform. Use of the Service grants a limited license for the processing of the data that is necessary.

6. Data and privacy

The processing of personal data is governed by our Privacy Policy. Each organization is responsible for the use of its customers' data through the Service, including compliance with the applicable data protection laws.

Authorization before Meta. By connecting its WhatsApp, Instagram or Messenger accounts to PanaMila, the organization authorizes PanaMila Labs, as its authorized technology provider, to send and receive messages and to manage those accounts on its behalf, only to provide the Service. The organization remains the owner of its accounts and is responsible for complying with the Meta policies that apply to them, including the WhatsApp Business Messaging Policy, the Meta Platform Terms and the Messenger and Instagram policies. Nothing in these terms limits or contradicts Meta's terms; in case of a conflict regarding the use of its platforms, Meta's terms prevail.

7. Service availability

We strive to keep the service continuously available, but we do not guarantee an uninterrupted service. Scheduled or emergency maintenance may cause temporary interruptions.

8. Limitation of liability

To the extent permitted by law, PanaMila Labs will not be liable for indirect, incidental, special or consequential damages arising from the use of the Service, including data loss, business interruption or lost profits.

9. Suspension and termination

Access to the Service may be suspended or terminated for violations of these terms. The user may cancel its account at any time by contacting support.

10. Changes

We reserve the right to change these terms. Changes will be published on this same page with the update date. Continued use of the Service constitutes acceptance of the modified terms.

These terms are available in Spanish and English. In case of any discrepancy between the two versions, the Spanish version prevails.

11. Governing law

These terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City.

12. Contact

For inquiries about these terms: info@panamila.com